Frequently Asked Questions
Find quick answers to common questions about using HelixaHealth.
- HelixaHealth is a personal health management platform that brings your medical reports, genetic data, symptoms, and health metrics together in one place and turns them into easy-to-understand, personalized insights. Instead of scattered documents and numbers, you get a clear picture of your health along with practical, tailored recommendations. It is designed to support and inform your health decisions, but it does not replace professional medical advice or diagnosis.
- After you sign in for the first time, complete the Health Wizard. It walks you through a few short steps to set up your health profile, including your personal information, family history, diagnoses, medications, and lifestyle. The more you share, the more personalized your reports and insights become, and you can update your answers at any time from your profile.
- Go to Reports (or Medical Documents in your profile) and select Upload, then choose a file from your device and confirm. Your document is stored securely and, where supported, automatically analyzed so its findings can be included in your health insights. You can upload several documents over time, and each one helps build a more complete picture of your health.
- You can upload common document formats such as PDF and images (for example photos or scans) of your lab results, reports, and other medical records. For genetic data, upload the raw data (VCF) file you download from your DNA testing provider. If a file will not upload, check that it is one of these formats and within the size limit.
- Analysis runs in the background as soon as your document is uploaded and usually takes a few minutes, though larger or more complex documents can take a little longer. You do not need to wait on the screen; you can keep using the app, and your results will appear in the Reports section once they are ready. A report that is still processing updates automatically when it finishes.
- In the Genetic Data section, upload the raw DNA data (VCF) file exported from your DNA testing provider. HelixaHealth uses it to unlock genetically personalized insights across your reports, supplement plan, and nutrition plan. Your genetic data is handled securely and is only used to enrich your own insights.
- Yes. If you don't have genetic test results yet, you can order a genetic test directly through HelixaHealth; look for the option to unlock your DNA insights and order a genetic test on your dashboard. When your test is completed, your results are added to your account automatically and a new report is generated for you, so there is no manual upload needed. This lets you benefit from genetically personalized insights even if you have never taken a DNA test before.
- The Dashboard is your home screen and the best place to start each visit. It gives you a quick overview of your latest reports, key health metrics, and recommended next actions, and highlights anything that needs your attention. From here you can jump straight to the section you need.
- Based on your health profile, reports, and any genetic data, HelixaHealth can suggest a personalized Supplement Plan and Nutrition Plan. These include tailored recommendations such as supplements, nutrients, and dietary guidance relevant to your situation. They are informational suggestions to review and discuss with your healthcare provider, not medical prescriptions.
- Use the Symptoms section to log how you feel over time, including the type and severity of what you are experiencing. Tracking symptoms regularly helps HelixaHealth spot trends and provide more relevant insights. Consistent entries make your reports more accurate and useful over time.
- Yes. You can sync health metrics such as steps, heart rate, and sleep from Apple Health or Google Health Connect. Once connected, your metrics appear in the Health Metrics section and are factored into your insights, so your reports reflect your day-to-day activity. You can manage or disconnect these connections at any time.
- The AI assistant is a chat that can answer questions about your health data and help you navigate the platform. Open it from the chat icon and ask in plain language, for example how to read a report, what a section means, or where to find a feature. It provides general, educational information based on your data and is not a medical diagnosis; for medical decisions, always consult your healthcare provider.
- Go to your Profile and open Subscriptions to view your current plan, upgrade or change it, and manage billing. Payments are processed securely by our payment provider, and you can review your subscription status there at any time. If you cancel, you keep access until the end of your current billing period.
- Use the language selector in the header (on web) or in your profile preferences (on mobile) to switch languages at any time. HelixaHealth is available in English, Spanish, French, Hindi, and Serbian, and your choice is applied across the app right away.
- Yes. Your data is encrypted both in transit and at rest, and access is protected by secure sign-in. You remain in control of your information and can request its export or deletion at any time. For full details on how your data is collected, used, and protected, see our Privacy Policy.
- Open Reminders in your profile to create reminders, for example to take a supplement, log your symptoms, or follow up on a health task. You can enable notifications so they reach you at the right time, and pause or remove any reminder whenever you like. Reminders help you stay consistent with your health routine.
- If you cannot find an answer here or through the AI assistant, you can contact our support team directly from the app. Share a short description of what you need help with, and the team will get back to you. We are always happy to help you get the most out of HelixaHealth.
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Disclaimer: HelixaHealth provides general health information for educational and informational purposes only. The platform is not intended to provide medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions regarding a medical condition or before making changes to your healthcare routine. Never disregard professional medical advice or delay in seeking it because of information you have read on HelixaHealth.ai.